To activate your Lazada Wallet, you must have an account with Lazada. After loggin in:
1. Click (Your Name)’s Account > Manage My Account
2. On the left hand side select “Lazada Wallet” and click “Verify my account”
3. You will receive an email, click “Verify my email”
4. Fill in your phone number and key in the OTP number that you will receive via SMS
5. Fill in your personal info and click “Go to my wallet”
6. DONE – your Lazada Wallet is now activated
After you have activated your Lazada Wallet, at the checkout page you will be able to pay using your Lazada Wallet by selecting “Lazada Wallet”.
Can I have more than 1 Wallet registered under my name?
A wallet requires a unique combination of email address and phone number, and hence only one Lazada wallet can be linked to one Lazada user account. For multiple wallet accounts, you will have to create multiple user accounts on Lazada.
How do I close my Wallet account?
Lazada can disable your account (freeze usage) at any moment. Please contact Customer Service to do so.
For actual closure, kindly ensure that wallet balance from top-up is 0. You are requested to withdraw your Refund balance if available, and use the vouchers if possible before closing the wallet. These will not be available once the account is closed.
Be assured that before completely closing the account, we will inform you of any Top-up or refunds balance available. In this case will require further written confirmation from you before the account is completely closed.