Easy Steps on How To Return. Alternatively, you can also ship your return item using any courier service and your courier fee will be reimbursed if it’s a valid return (Please refer to Lazada Return Policy).
Step 1: Check the Validity of Returns Policy
Step 2: Fill in Online Returns Form & Print Shipping Label
Step 3: Pack the Item(s) & attach Shipping Label on the Box
Step 4: Drop-Off at our Courier Partner
Step 5: The Refund Process will starts once your item arrived to Lazada Warehouse
How do I request Online Return Form?
In the event you need to return your product(s), you are required to initiate for online return form before sending it our logistic partner before Lazada to process your returns. This is also will speed up your Return and Refund process. Please follow steps in order to initiate online return form;
Step 1 : Login to your Lazada Malaysia account
Step 2 : Go to your account and click “My Orders”
Step 3 : You will be prompt to your Orders list. Only item(s) with a “RETURN” button is allowed for return request. See sample below:
Step 4 : Choose the reason of your return of your product, you may input your additional information for us to understand better on issue of received item(s). Should you want to return single product out of your multiple items, ensure you choose the correct item to return only. Otherwise your refund might take longer time.
Step 5: Please select your refund option, in order to receive the eligible refund amount of your selected product(s).
Note: You may not able to see all the option for Refund as listed below, as it depends on your payment method.
Orders payment made via Over the Counter (7-Eleven), Online Banking and COD (Cash On Delivery) refund will be automatically goes to your Wallet – Refunds account upon cancellation or refund. In which, you will able to use for future purchases or withdraw this funds into your preferred bank account.Should you have used your Credit Card – You may only see “Refund via Credit Card & Replacement” options only.
Step 6: In order to return your item to us, you need to choose your preference Courier channel partner to Drop off your item(s).
Note: Once you have selected you will not able to re-choose again & ensure you drop off at the selected Shipment to avoid any extra charges to incur. If you walk in into different courier partner you may need to bear your own cost.
Well done, you have successfully submitted your Online Return Form, In here you can find the link to print out the form and also on your return progress via Lazada Account page.
Step 7: Once you have submitted your Online Return Form, You are required to print “RETURN LABEL” as shown below and attached it. (Outside of the product – for our Return Department visibility to proceed for Quality Check).
Note: You may find completed form into “Return Details” page as well to re-print it.
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