Lazada Malaysia support the following payment options at Lazada Malaysia: Lazada Wallet, Credit/Debit Card, Online Banking, Installment, Paypal, Cash On Delivery

How can I know if my payment was successful or fail?

• You will be notified via SMS and email within 24 hours upon completion of order confirmation.
• Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).
• Bank reconciliation time only affect payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.

Which credit cards are accepted for payment?

• Lazada accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected by means of industry – leading encryption standards.
• Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.

Why was I charged with wrong amount in my order?

• The item that you selected might incur a shipping surcharge or bulky fee. These charges will be reflected at your order summary prior making payment. You can also check if the product that you wish to buy carries any shipping surcharges by entering your postcode on the product page.
• However, if your order was indeed charged with wrong amount, please contact us at www.lazada.com.my/contact

Do you keep my credit card details?

• Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

Any offer to purchase outside of Lazada’s platform possess a potential fraud risk to the buyer. Kindly note that any transaction made outside of Lazada’s platform will not be protected under Lazada’s Return Policy and any other Buyer Protection Programmes. If a seller had requested you to transfer funds directly to them, bypassing Lazada’s checkout process, please refrain from doing so and report immediately to Lazada Malaysia’s Customer Care Specialist Team.

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